Reservations are paid in full at the time of the booking. If canceled up to 15 days prior to the arrival date a 75% refund will be issued. As of 14 days and less before arrival the total amount of the reservation becomes non-refundable. 14 days and less before your arrival, no modifications or cancellations are permitted for any reason, no exceptions. There are no refunds or credits issued for early checkouts.
The maximum number of guests and/or tents is clearly marked for each suite, cabin and campsite. This number includes infants, children and adults. For insurance and permit reasons these maximums are strictly enforced. Any guests above the maximum will be refused entry.
Weekends and vacation periods:
We have a two night minimum for the suites and all other lodgings including the camping. Long weekends are a three night minimum (Easter, Patriots day, St-Jean Baptist, Canada Day, Labor Day, Thanksgiving). In vacation periods there is a four night minimum for suites and a 3 night minimum for all other lodging including the camping (Christmas and New Year period, Spring break, Construction holidays). Please verify with us if your desired booking date falls into one of these periods and what the minimum stay requirement is.
Dogs are welcome. They are free of charge, but must be registered on reservation. We allow a maximum of 2 dogs per lodging. Dogs must be controlled at all times.
Late Fees / No-Show Fees:
Latest check-in is 9 p.m. A late fee of $30 will be applied to your credit card if you arrive after 9 p.m. or fail to advise us of your non-arrival before 9 p.m. the day of your reservation.
We guarantee access to your accommodation starting at 2 p.m., but you are welcome to use the trails starting at 9 a.m. on the day of your arrival. Check-out: hand in your keys by 11 a.m. or take your time with a late check out by 1 p.m. (late check-out fees with be automatically applied if you do not check out by 11 a.m.).
Check in and check out for campsite is 2 p.m.
Gift certificates are available at any time during the year and can be arranged by calling us at Au Diable Vert.
You can specify a specific amount (i.e. $100 or $200), or can have the certificate made for a specific choice of accommodation (cabin or apartment) or activity (kayaking excursion). The recipient of the gift certificate will be able to select the accommodation option or activity that best suits them (i.e. if you select a cabin stay gift certificate, the recipient can change their choice for an apartment and pay only the difference in the nightly rate).
Please let us know that you will be using a gift certificate when reserving.